1. What are LyfeGo multi-sport packages?

LyfeGo multi-sport packages provide island-wide access to hundreds of classes across a variety of sports, in Singapore. Each package includes a specific number of credits, which you can use to book these classes.

View our packages here

2. Where can I find the schedule and location of the classes? 

You can find the schedule and locations of the classes on the Find sports classes page

3. How do I sign up for classes on LyfeGo?

To sign up for a class on LyfeGo:

Step 1: Sign up for an account on our website

Step 2: Purchase a package

Step 3: Head to the “Find sports classes” page

Step 4: Make a booking by clicking on the button indicating the number of credits needed for the class

Step 5: Your booking will be confirmed within 24 hours.

Step 6: Either the instructor will contact you to liaise with the class, or we will send you a message with instructions on how to prepare for the class. If you are signing up for your child, you would need to provide the instructor or us with information about your child

4. How do LyfeGo credits work?

You will receive a set number of LyfeGo credits (depending on the package purchased), upon the purchase of a LyfeGo multi-sport package. These credits can be used to book classes across different sports.

You can view our How LyfeGo credits work page for more information

5. How can I reschedule for classes?

You can head to the Manage booking section in your User admin portal to cancel the class, and then proceed to book the same class that will be held in a future date in the Find sport classes page. However, please do note that late cancellation charges are subject to the vendors conducting the classes. Their cancellation policies can be found when you click on a class listing.

6. What if I or my child fails to show up for classes?

If no advance notice is given, and for a valid reason, your class credit will be automatically deducted and not be refundable.

7. What if I have valid reasons like fever etc?

Reasons like fever may be acceptable for cancellation as long as a valid medical certificate (MC) is provided. However, the final decision will depend on the instructor’ s cancellation policy, as our class cancellation policies are aligned with theirs.

8. What if my classes are cancelled by the instructor?

In the case of class cancellation by the instructor due to reasons like wet weather, we or the instructor will contact you via WhatsApp to reschedule the class to another day or refund you the credits when appropriate.

9. How will I be able to track how many LyfeGo credits I have left?

You will be able to keep track of the amount and usage of your LyfeGo credits in the User admin portal of our website.

10. What is the LyfeGo refund policy?

We do not currently offer refunds of the LyfeGo packages we offer.

Feel free to contact us though if you believe that the reason for a refund is strong enough.

11. How should I prepare for the classes?

How you should prepare for the class varies depending on the nature of the class and the instructor conducting the class. You can refer to the “How to prepare” section when selecting a class to book.

12. What is the cancellation policy?

The cancellation policies for the classes on LyfeGo follow the cancellation policies of the school or coach conducting the class. You can find this information when selecting a class to book. That being said, most classes have a cancellation policy of 24 hours before class starts

13. What happens when it rains for classes held outdoors?

The inclement weather policies of classes on LyfeGo follow the inclement weather policies of the school or coach conducting the class. You can find this information when selecting a class to book.

14. What sports would I have access to on LyfeGo?

Our multi-sport packages give you access to sports classes across more than 20 sports including golf, tennis, table tennis, badminton, beach tennis, beach volleyball, squash, pickleball, kayaking, basketball, dance, archery, swimming, boxing, Muay Thai, karate, pilates, yoga, cycling, running and skating

15. Can I use credits to book classes of the same sport more than once?

Yes you can.

16. Can I use credits to book classes taught by the same instructor more than once?

Yes you can.

17. Would there be prerequisites such as in skill or ability for joining some classes?

This information will be available to you in the Info section when you select a class for booking. Most classes in LyfeGo are beginner friendly except for some intermediate and advanced level classes.

18. Does LyfeGo offer free sports classes?

Some classes can be attended for free for the first time. Although credits will be deducted when you make the booking, they will be refunded afterward.

19. Who should I contact in case of issues with my LyfeGo credits or with the classes?

You can drop us an email at hello@lyfego.com For urgent matters, you can drop us a text or call at 98225900.